TSB Ordered to Pay £200 for Wrongly Seizing Bounce Back Loan, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Vulnerable Adult Claims Lloyds Bank Staff Fraudulently Took Bounce Back Loan in His Name Post-Assault; Ombudsman Dismisses Complaint
A vulnerable adult alleges that Lloyds Bank staff fraudulently applied for a Bounce Back Loan in his name following a violent assault.
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Special Reports
RBS Defaults Bounce Back Loan Over System Error; Ombudsman Upholds Negative Credit Mark Despite Accident
RBS defaults a customer’s Bounce Back Loan due to a faulty PAYG system, leaving his credit file marked for six years despite his repayment willingness. […]
BBL Complaints Upheld
Lloyds Ordered to Reinstate Bounce Back Loan Due to Address Error, Ombudsman Upholds Complaint
Lloyds defaulted a Bounce Back Loan in arrears, demanding full repayment due to an address error. The Ombudsman upheld the complaint, ordering reinstatement and arrears spread over the loan term. […]