TSB Ordered to Pay £200 for Wrongly Seizing Bounce Back Loan, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Santander Declines Bounce Back Loan for Unreadable Tax Return, Ombudsman Dismisses Complaint
A Santander declined a Bounce Back Loan application due to unreadable tax return photos. The Ombudsman dismissed the complaint, citing inadequate documentation. […]
Special Reports
Ombudsman Split: Ben Jennings Upholds Barclays BBL Complaint, But Paul Cooper Rejects Identical Case from Another Customer
Ombudsman Ben Jennings backed a BBL complaint against Barclays, but Paul Cooper denied a similar one. We probe this glaring inconsistency. […]
BBL Complaints Upheld
Santander Ordered to Pay Compensation for Identity Fraud Mishandling, Ombudsman Upholds Complaint
Santander closed accounts and denied a Bounce Back Loan due to a CIFAS marker from identity fraud. The Ombudsman upheld the complaint, ordering compensation for unfair treatment. […]