TSB Uses Bounce Back Loan to Repay Overdraft, Ombudsman Dismisses Complaint Citing Timing
Special Reports
Starling Bank Staff’s Deception Prevents Customer’s BBL Application, Ombudsman Grants Minimal £50 Compensation
A Starling employee’s lies blocked a BBL application, but the Ombudsman’s £50 award feels insulting. We slam this lowball ruling. […]
BBL Complaints Dismissed
HSBC Marks Arrears Despite Early Bounce Back Loan Payment, Ombudsman Dismisses Complaint
HSBC marked a customer in arrears despite a £10k early Bounce Back Loan payment, due to no direct debit setup. The Ombudsman dismissed the complaint, citing payment issues. […]
BBL Complaints Upheld
Lloyds Ordered to Reinstate Bounce Back Loan and Remove Credit Markers, Ombudsman Upholds Complaint
Lloyds unfairly defaulted a Bounce Back Loan, treating a customer poorly to claim a guarantee. The Ombudsman upheld the complaint, ordering reinstatement and removal of adverse credit markers. […]