RBS and Bank of Scotland Errors Insufficient, Ombudsman Dismisses Bounce Back Loan Complaints
Special Reports
Coutts Customer Grievance Over Denied PAYG Options for Bounce Back Loan Rejected by Ombudsman, Who Notes £350 Compensation Awarded
A Coutts customer’s complaint about denied PAYG options for their Bounce Back Loan is dismissed by the Ombudsman, despite the bank offering £350 in compensation. […]
BBL Complaints Upheld
Lloyds Ordered to Pay £100 for Bounce Back Loan Application Distress, Ombudsman Upholds Complaint
Lloyds fairly declined a Bounce Back Loan but caused distress during the process. The Ombudsman upheld the complaint, awarding £100 compensation for inconvenience. […]
BBL Complaints Upheld
Lloyds Ordered to Reinstate Bounce Back Loan and Remove Credit Markers, Ombudsman Upholds Complaint
Lloyds unfairly defaulted a Bounce Back Loan, treating a customer poorly to claim a guarantee. The Ombudsman upheld the complaint, ordering reinstatement and removal of adverse credit markers. […]