HSBC Ordered to Pay £150 for Cancelling Bounce Back Loan Application, Ombudsman Upholds Complaint
Special Reports
Over £240 Million in BBL Government Guarantees Revoked, Leaving Lenders in Panic Over Handling Affected Loans
Lenders lost £240M in BBL guarantees and are freaking out about next steps. We examine the chaos and what it means for borrowers. […]
BBL Complaints Upheld
Barclays Ordered to Pay £1,000 for Bounce Back Loan Application Mishandling, Ombudsman Upholds Complaint
Barclays’ errors caused a customer to miss a Bounce Back Loan, prompting a £500 offer she rejected for £200,000. The Ombudsman upheld the complaint, increasing compensation to £1,000. […]
BBL Complaints Dismissed
HSBC Seizes £18k for £50k Bounce Back Loan Repayment, Ombudsman Dismisses Complaint
HSBC seized £18k and demanded repayment of a £50k Bounce Back Loan without reason. The Ombudsman dismissed the complaint, citing the bank’s contractual rights. […]