Santander Ordered to Pay Compensation for Identity Fraud Mishandling, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Santander Bounce Back Loan Handling Complaint Dismissed by Ombudsman
A customer challenged Santander’s handling of a Bounce Back Loan application. The Ombudsman dismissed the complaint, upholding the bank’s discretion. […]
Special Reports
Metro Bank Customer Claims Bank Failed to Process Cheques for Bounce Back Loan Payments While Abroad, Leading to Default, Ombudsman Rejects Complaint
A Metro Bank customer’s company was defaulted on its Bounce Back Loan after the bank failed to process repayment cheques sent from abroad. The Ombudsman sides with the bank, dismissing the complaint. […]
BBL Complaints Dismissed
HSBC Seizes Bounce Back Loan and Non-Loan Funds, Ombudsman Dismisses Complaint
HSBC seized a Bounce Back Loan and additional funds during a safeguarding review. The Ombudsman dismissed the complaint, citing the bank’s rights. […]