Vulnerable Adult Claims Lloyds Bank Staff Fraudulently Took Bounce Back Loan in His Name Post-Assault; Ombudsman Dismisses Complaint
BBL Complaints Upheld
Santander Ordered to Refund £470 Fee and Pay Compensation for Bounce Back Loan Recall, Ombudsman Upholds Complaint
Santander demanded £42k of a £50k Bounce Back Loan, charged a £470 fee, and escorted a customer out. The Ombudsman upheld the complaint, ordering a refund and compensation. […]
BBL Complaints Dismissed
HSBC Seizes £50k Bounce Back Loan and Delays Refund, Ombudsman Dismisses Complaint
HSBC seized a £50k Bounce Back Loan, closed an account, and delayed a £54k refund. The Ombudsman dismissed the complaint, deeming the bank’s actions fair. […]
BBL Complaints Dismissed
Lloyds Declines Bounce Back Loan for Missed Tax Return Request, Ombudsman Dismisses Complaint
A Halifax customer missed a Lloyds tax return request to reconsider a Bounce Back Loan denial. The Ombudsman dismissed the complaint, citing the customer’s negligence. […]